New Position: Group trip concierge

Position Type: Internship 

Length: Depending on assignment 

Compensation: All new interns are on a 90 day unpaid probation period. After this probation, hourly wage is $10/per hour and we cover travel arrangements in case you are assigned to travel on a trip. 

Intern Summary

Travelopolis is a travel business that focuses on creating passport-worthy getaways for women to dine in different time zones, sunbath on sensational beaches, and immerse themselves in exotic and exciting cultures. We've got exciting new projects in the works… so many that we need more hands-on deck to get them all done.

We are looking for 2 amazing Group Trip Concierges to manage our upcoming group trip experiences, both private and hosted. The Group Trip Concierge must be a master communicator, love serving others to the highest degree, and is highly organized. Your key tasks are to provide a seamless experience to our clients and guide them through our signature process so that ultimately they fall in love with us and become repeat customers. 

This is a part-time internship that reports directly to our founder. This is a remote, work-from-home position with occasional travel to our group trips. It would be great if you are in Indianapolis or Chicago and it’s a bonus if you live within 1-hour driving distance of Indianapolis. 

This position will also require flexibility including working on our trips. We are hired for and host multiple trips a year that may require your in-person assistance as well.
 

Who are we

Travelopolis is a travel company based in Indianapolis. Our mission is to inspire women and men to get off the sidelines of life and experience the bucket list destinations by making it easier to travel and finding new travel friends along the way, We do this by hosting 3-5 passport worthy getaways that offer top-notch customer service, high-quality, mind-blowing activities, events and hotels, and flexible payment plans, and building trust with our customers. We have a growing audience of over 8,000 travelers on a mission to get their passport stamped. 

Mantras we live by

  • Collaboration is paramount. Our customers, team, and this business thrives when everyone is in synch and everyone does what they assigned to do. Think of it as your body, when one organ fails, the body will soon follow suit.

  • Honor thy customer. Our customers have entrusted us with their trips and we honor that trust by providing the very best customer experience possible and are always looking for new ways to surprise and delight our clients. We are 100% committed to serving our customers at the highest level with the full respect and quality they deserve. 

  • Make shit happen. We are committed to making things happen. We’re a team of doers, and when we come up against a roadblock we’re quick to find and decide on a solution to make sure we keep pedaling forward.

  • Excellence is the standard. While we create and produce many trips and products, we never compromise the quality of our work. Attention to detail is crucial in every task to ensure we are always producing the best product and experiences possible. 

  • Excuses free zone. Our founder believes there's no excuse to get the job done. Being part of a small team means that at times we are all hands on deck. You’ll never hear anyone on the team say “that’s not my job.” Each of us shares a can-do, everything has a solution attitude. We are all in on this mission together.  

  • There is always room for improvement. Our team members are committed to education and growth. You’ll have access to the online training and workshops you need to ensure you have the resources to assist you in getting the job done.

  • Creativity is a form of genius too. Our client experience starts from when our customers register for our trips. Because of that, we are always looking for creative ways to wow them, make them feel at confident in their choice to work with us and blow their minds when they experience our vision. We rely on creativity to come up with better ways to make this happens.

Your responsibilities will include

  • Working with the founder

    • Support the founder in executing her vision and growing the business.

    • Develop status reports and updates of each trip you're assigned to for the founder to review on a weekly basis

    • Attend in-person/ virtual meeting with the founder at her office in Indianapolis 

  • Working with the team and partners

    • Attend monthly team meetings and collaborate on new launches, trips, and merch

    • Work with events teams to provide detailed customer lists and documents so they can properly plan and execute events and activities throughout the experience

    • Work directly with the hotel partners to manage update, and organize room reservations

  • Group trip management 

    • Assist clients with the post-registration process

    • Manage and organize our group trip databases

    • Schedule and send monthly updates and payment reminders

    • Update clients portals with new payments, change requests and etc

    • Respond to clients emails and make necessary adjustments 

    • Assist customers with cancellations and assess refund eligibility

    • Conduct research on ways to assist clients on ways to prepare for their experience

    • Conduct post-trip focus groups and surveys to gather customers’ feedback and insights

    • Gather clients personal information such as passports, payment information, etc

    • Ease customers concerns during times of travel scare

MUST HAVE QUALITIES

  • Consistent and reliable

  • Master communicator (verbal and written)

  • Willing to learn new systems 

  • Hyper organized and work on multiple projects at once

  • Not afraid to do what it takes to assist our customers 

  • Is a team player

  • Has a "get shit done no matter what" mindset 

  • Has a long term vision of working with Travelopolis 

  • Values customers' experience 

We want you on the team if you are

  • Great with people and love making others feel at home.

  • Has a passion to travel and want to help people experience this world. 

  • Upbeat and positive. You are great at connecting with others.

  • No hesitant to pick up the phone to ensure that the customer has a great experience.

  • Available to begin working as an INTERN for Travelopolis for about 20 hours/week.

  • Obsessed with the customer experience and making sure every client has a memorable experience working with Travelopolis.

  • Can work alone and doesn't need your handheld every step of the way.

  • Can work under pressure where you might have multiple trips to manage under tight deadlines.

  • Have exceptional communication skills including writing skills

  • Are super organized but can move quickly to ensure things get done effectively and efficiently.

  • Can handle direct & blunt feedback.

  • Must be tech-savvy and can learn new systems

  • Desire to be with our organization long term. If you're looking to get some experience and go somewhere else, please don't apply.  

We don’t want you if you’re 

  • Lazy AF

  • Rude and disrespectful to our customers (we don’t play that shit over here)

  • Want to ride our coat tail and

  • Not a team player (not the sandbox for YOU)

  • Has poor writing skills 

  • Half ass communicates

  • Doesn’t fulfill commitments and cannot meet deadlines

  • Cannot take feedback well and gets defensive easily 

  • Underdelivers and overpromise 

  • Doesn’t take initiative and waits for someone to tell you to do something

  • Not tech savvy and not willing to learn

How to Apply 

​To apply for this position is fairly easy, the application is broken up into 4 parts: Basic Information, Questionnaire, References, and Exercises. This application will take up to 30 minutes to complete. 

Click Apply Now to Get Started

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Get in touch with us!

Location: You can find us in a swanky coffee shop in Indianapolis when we need inspiration. Other times, we're in the office creating new travel experiences, courses, and travel accessories

Email: info@travelopolisco.com 

Phone: 872-256-3996

Business Hours: Tuesday-Friday 2-6PM EST

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